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Refund & Return policy

At Animecaseshop, we strive to provide you with high-quality products and a seamless shopping experience. We understand that occasionally, errors may occur, and customers may order the wrong product. To maintain transparency and ensure a fair process, please review our return policy below:

1. Eligibility for Returns:

    We accept returns only for products that are defective, damaged upon arrival, or if there is an error on our part in processing your order.
    We do not accept returns for products ordered incorrectly, including choosing the wrong model or design.

2. Return Process for Defective or Damaged Items:

    If you receive a defective or damaged product or if there is an error on our part, please contact our customer support team within 30 of receiving your order.
    Provide clear photos or videos showcasing the defect or damage. This information is essential for our quality control and to process your return efficiently.
    Our customer support team will assess the situation and guide you through the return process, including providing a return shipping label if necessary.

3. Return Process for Incorrect Orders (Ordered Wrong Product):

    We do not accept returns for products ordered incorrectly by the customer, including selecting the wrong model or design.
    Please double-check your order details, including phone model compatibility, design choice, and any customization, before completing your purchase.

4. Contact Us:

    If you have any questions or concerns about our return policy or require assistance with your order, please contact our customer support team at hello@animecaseshop.com.

5. Refunds and Exchanges:

    For eligible returns (defective, damaged, or an error on our part), we offer refunds or exchanges based on your preference. Refunds will be processed using the original payment method.
    Refunds for eligible returns will be processed within [X business days] after we receive and inspect the returned item.

6. Final Notes:

    We are committed to ensuring your satisfaction with our products. If you have any doubts about compatibility or customization options, please contact our customer support team before placing your order.
    We reserve the right to update our return policy as needed. Any changes will be reflected on our website.

We appreciate your understanding and cooperation with our return policy. If you have any questions or require clarification on specific scenarios, please do not hesitate to reach out to us.

Thank you for choosing AnimeCaseShop!